February 28th, 2019
Mastering Microsoft Dynamics 365 Customer Engagement
Microsoft Dynamics 365 is an all-in-one business management solution that's easy to use and adapt. It helps you connect your finances, sales, service, and operations to streamline business processes, improve customer interactions, and enable growth. This book gives you all the information you need to become an expert in MS Dynamics 365.
In addition to this, you will discover how to customize Dynamics 365, and quickly move on to grasp the app structure, which helps you customize Dynamics 365 better. You will also learn how Dynamics 365 can be seamlessly embedded into various productivity tools to customize them for machine learning and contextual guidance.
What you will learn
- Manage various divisions of your organization using Dynamics 365 customizations
- Explore the XRM Framework and leverage its features
- Provide an enhanced mobile and tablet experience
- Understand how to develop plugins and workflows using Dynamics 365
- Explore solution framework improvements and new field types
Who this book is for
Mastering Microsoft Dynamics 365 Customer Engagement is for you if you have knowledge of Dynamics CRM and want to utilize the latest features of Dynamics 365. This book is also for you if you're a skilled developer looking to move to the Microsoft stack to build business solution software. Extensive Dynamics CRM development experience will be beneficial to understand the concepts covered in this book.